REFUND & RETURNS POLICY

Effective Date: April 2, 2026

This REFUND & RETURNS POLICY applies to all purchases made through the Dream Make Shop online store, operated by LOCAL HOOPS, LLC (“Company”, “we”, “us”, or “our”).

By placing an order on our website, you agree to the terms outlined below.

I. CANCELLATION POLICY

12-Hour Grace Period: You may cancel your order within 12 hours of purchase.
Production Stage: After 12 hours, orders enter the manufacturing stage and cannot be canceled or modified.
How to Cancel: Contact us at [email protected] with your Order ID.

II. Return Window & Eligibility

Return Window:

Customers have 30 days from the delivery date to request a return or report an issue. Requests submitted after this period may not be eligible.

Product Condition:

Items should be in original condition where applicable.

We accept returns only in the following cases:

The product has a manufacturing defect
The item was damaged during shipping
The wrong product, design, or size was sent by Dream Make Shop

We do NOT accept returns in the following cases:

Change of mind
Incorrect size selected by the customer

III. Return Fees

If the issue is caused by our error (defective, damaged, or incorrect item), no return or replacement fee will be charged.
In certain cases where a return is requested, customers may be responsible for return shipping costs unless otherwise stated by our support team.

IV. Return Method & Instructions

All return requests must be submitted via email. Please contact: [email protected]
Return requests must be approved before any item is sent back. We do not accept returns sent without prior authorization.

V. Verification Process

In most cases, we only require clear photos showing the issue (such as defects, damage, or incorrect items) to verify your request. This allows us to resolve issues quickly without requiring a return shipment.
However, in certain situations, we may request that the product be returned for further inspection. If required, detailed instructions will be provided by our support team.

VI. Return Shipping & Address

Customers must contact us before returning any product. Depending on the specific case:
- A return shipment may not be required, or
- We will provide return instructions and the appropriate return address via email
Return labels are not included in the original package.

VII. Refund & Replacement Options

After verification, we will offer one of the following solutions:

Full Refund: 100% of the product value refunded to the original payment method
Replacement: A new item sent at no additional cost

Customers are not required to place a new order for replacements.

VIII. Refund Method

Refunds will be issued to the original payment method, including:

Credit card
Debit card
PayPal
Other payment methods used during checkout

IX. Processing Time

Request review: 1–2 business days after receiving sufficient information
Refund processing: 1–5 business days after approval

Depending on your bank or payment provider, funds may take an additional 3–7 business days to appear. Processing times are calculated in business days only (Monday–Friday).